Fast delivery across QatarFree delivery on orders over QAR 500Buy now, pay later24-hour delivery within DohaAll your trip gear in one placeAuthentic, high-quality productsFast delivery across QatarFree delivery on orders over QAR 500Buy now, pay later24-hour delivery within DohaAll your trip gear in one placeAuthentic, high-quality productsFast delivery across QatarFree delivery on orders over QAR 500Buy now, pay later24-hour delivery within DohaAll your trip gear in one placeAuthentic, high-quality productsFast delivery across QatarFree delivery on orders over QAR 500Buy now, pay later24-hour delivery within DohaAll your trip gear in one placeAuthentic, high-quality products
Back to Policies

Refund Policy

Exchange & Return Policy

In its commitment to customer satisfaction, Afreen for Hunting and Trip Equipment applies this Exchange and Return Policy in accordance with the provisions of the Consumer Protection Law and the regulations and decisions in force in the State of Qatar, as follows:

First: Non-Defective Products

The customer may request the exchange or return of a non-defective product within 7 days from the date of receipt, subject to the following conditions:

  • Presenting the original invoice or other proof of purchase.
  • The product must be in its original condition — unused, uninstalled, and undamaged.
  • The product must be in its original packaging with all of its accessories and enclosures.
  • The product must not have been manufactured, modified, or prepared specifically at the customer's request.
  • The customer bears the transport, delivery, or installation costs related to returning a non-defective product.

The amount due shall be refunded using the original payment method; the time it takes to appear in the customer's account may vary depending on the bank or payment service provider.

Second: Defective or Non-Conforming Products

If a manufacturing defect is found in the product, or the product does not conform to the agreed specifications or to the purpose for which it was purchased, the customer is entitled, in accordance with the law, to choose one of the following remedies:

  • Returning the product and receiving a full refund of the amount paid.
  • Exchanging the product for a conforming, non-defective product.
  • Having the product repaired at no cost to the customer.

The case may be subject to technical inspection where needed, without prejudice to the consumer's statutory rights.

Third: Made-to-Order Products

Products manufactured, modified, or prepared specifically at the customer's request are not eligible for return or exchange due to a change of mind or unsuitability of size or colour after the customer has approved the specifications.

This exception does not apply if the product is:

  • Defective.
  • Non-conforming to the specifications approved in the order.
  • Different from the agreed size, colour, or design.
  • Unfit for its intended use.

In these cases, the customer retains all rights established by law.

Fourth: Cases Not Covered

Exchange or return shall not be accepted in the following cases:

  • Damage to the product resulting from misuse or negligence.
  • Failure to follow the instructions for use, storage, or maintenance.
  • Installation or modification of the product by an unauthorised party.
  • Scratches or damage occurring after the customer received the product.
  • Expiry of the period specified for returning non-defective products.
  • Failure to present the invoice or proof of purchase, unless the company is able to verify the purchase by other means.

These cases shall not apply in a manner that diminishes the customer's rights where a manufacturing defect or non-conformity with specifications is established.

Fifth: Inspecting the Product upon Receipt

The customer must inspect the product upon receipt to verify its condition and conformity with the order, and must notify the company as soon as possible upon noticing any visible damage, missing parts, or discrepancy in specifications.

The customer's signature confirming receipt shall not forfeit their right to claim for any manufacturing defect or hidden defect that appears later.

Sixth: Delivery and Installation Fees

  • When a non-defective product is returned at the customer's own preference, delivery or installation fees for services already performed are non-refundable, and the customer bears the cost of returning the product.
  • Where a manufacturing defect or an error on the company's part is established, the company bears the costs of collection and exchange, repair, or return, with no additional charges to the customer.

Seventh: Submitting a Request

To submit an exchange or return request, please contact us via:

Phone: 0097433444084
Email: Afreen_qatar@hotmail.com

Please include the order number or invoice, clear photos of the product, and a description of the reason for the request.

This policy applies to the extent that it does not conflict with the Consumer Protection Law and the regulations and decisions in force in the State of Qatar; in the event of any conflict, the binding legal provisions shall prevail.